1. Who we are
CoachAnywhere (ABN to be inserted) operates the CoachAnywhere platform, connecting athletes with coaches across Australia and beyond. We are committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. What information we collect
We collect information you provide directly, including your name, email address, sport, and any messages you send us. When you use the platform, we may also collect video content you upload, usage data, and device information to improve the service.
3. How we use your information
We use your information to provide and improve the CoachAnywhere platform, connect athletes with coaches, process payments, send service-related communications, and respond to your enquiries. We do not sell your personal information to third parties.
4. Video content
Videos uploaded by athletes are shared with the coach they have subscribed to for the purpose of coaching feedback. Videos are stored securely and are not shared with any other parties without your consent. You retain ownership of your content at all times.
5. Data storage and security
Your data is stored on secure servers. We implement industry-standard security measures to protect your information from unauthorised access, disclosure, or misuse. However, no internet transmission is completely secure and we cannot guarantee absolute security.
6. Cookies
We use cookies and similar technologies to improve your experience on our platform, analyse usage, and remember your preferences. You can control cookie settings through your browser at any time.
7. Your rights
You have the right to access, correct, or delete your personal information at any time. You may also withdraw consent for communications. To exercise these rights, contact us at kane@coachanywhere247.com.
8. Third-party services
Our platform may use third-party services for payments, video delivery, and analytics. These providers have their own privacy policies and we encourage you to review them. We only share the minimum information necessary for these services to operate.
9. Children's privacy
CoachAnywhere may be used by athletes under the age of 18 with parental consent. Parents or guardians are responsible for supervising their child's use of the platform. We do not knowingly collect personal information from children without parental consent.
10. Changes to this policy
We may update this Privacy Policy from time to time. We will notify registered users of any material changes via email or a notice on the platform. Continued use of CoachAnywhere after changes constitutes acceptance of the updated policy.
11. Contact us
If you have any questions about this Privacy Policy or how we handle your information, please contact us at kane@coachanywhere247.com
This privacy policy is a general guide and does not constitute legal advice. CoachAnywhere recommends seeking independent legal counsel before going live.